Work With Us - HCP
1. Complete Referral Form
Complete Support at Home OT’s Referral Form and email it to us with any relevant accompanying documents.
2. Receive Booking Confirmation
Within 1-3 business days, you will receive a booking confirmation email outlining details of the booking and the quoted charge based on the information provided within your Referral Form.
If we are unable to contact a client to book a service, we will provide you with regular updates as to our attempts at contact.
3. Receive Report
Within 3-5 business days of service provision, you will receive a comprehensive report outlining the assessment findings and recommendations.
Diagrams and/or photographs will be included for any recommended home modifications.
Quotes for any recommended equipment and/or home modifications will follow as soon as received by us.
4. Provide Approval
If a client requires a trial for recommended equipment items (or any other necessary follow-up action), a quote for the additional service will be provided and approval will be sought from you before we proceed.
Following receipt of approval, equipment trials will typically bescheduled within 7-10 business days (subject to supplier availability). Joint site visits for home modifications may fall outside this time frame. A supplementary report and any associated quotes will be provided to you within 3-5 business days.
5. Receive Review Reminder
In line with the review date recommended by the OT within their report, you will receive a follow-up email reminding you that the client is due for OT review. Review is typically recommended 12 months post assessment, or sooner subject to functional decline.
INFORMATION FOR BUSINESSES
- If you are an approved provider that is referring to us for the first time, you may require a service agreement completed.
We are happy to arrange execution on request.
- We are able to provide compliance documentation on request and are able to be setup on compliance portals.
- We enjoy the opportunity to work with self-managed home care clients and will complete the required documentation and onboarding to enable this.
- We offer transparent pricing and quoting to make it easier to work within client's budgets. We are also happy to work with purchase order systems.
- If you or your client have preferred equipment and home modification suppliers, then please let us know and we will endeavor to use these suppliers in the first instance.
- One of the benefits of being a small business is that we can be flexible so please do not hesitate to reach out if you have any questions about partnering with us.